WHAT IS PIGMENT DISPLACEMENT?
Pigment displacement happens sometimes in shipping, it gives the allusion of pin holes but is not. What you are seeing is the clear scrim that the vinyl is then laid over. What happened was the pigment moved during shipping, giving those allusions on the awning folds. It will correct itself over a couple of weeks, especially if you can get it in the sun. We usually recommend you install and use this in the sun if possible, keep an eye on it and 99% of the time it will correct itself, but let us know if it does not. *See FAQ page for photos - CLICK HERE*
Please call Tyler at 360-953-3299 or email Christie at firstname.lastname@example.org
If we make an error we fix it.
If you make an error we will work with you to reconcile the issue.
*This does not pertain to customer choosing a wrong color.
*We are more than happy to mail color samples before buying.
We do not accept returns as these are custom made products.
We offer FREE shipping on all awnings to the lower 48 states only. We currently do not offer free shipping to stand-alone accessories.
If a customer has any “time constraints” please contact us and we will try and work within them.
We ship UPS. Once a shipment is entered into the UPS system, UPS will email customer with their shipping and tracking information.