Tough Top Awnings 
Purchasing and Shipping Procedure

• We offer FREE shipping on all awnings to the lower 48 states only. We currently do not offer free shipping to stand-alone accessories.

• If a customer has any “time constraints” please contact us and we will try and work within them.

• We ship UPS. Once a shipment is entered into the UPS system, UPS will email customer with their shipping and tracking information.

• 5 year, No Questions Asked against manufacturer defects! Rips and tears that cause deformities in the fabric are clear examples of abuse and will not be treated as a warranty item. * Shipping fees may apply on warranty items.

• If we make an error we fix it.

• If you make an error we will work with you to reconcile the issue.

          *This does not pertain to customer choosing a wrong color.

          *We are more than happy to mail color samples before buying.

• We do not accept returns as these are custom made products.

• An order can always be cancelled prior to its actual production.

PRIVACY POLICY

• All communications between Tough Top Awnings and any prospective customer is private and is not shared with anyone.