policies

Tough Top Awnings
Purchasing and Shipping Procedure

 

SHIPPING PROCEDURE
  • We offer FREE shipping on all awnings to the lower 48 only. We currently do not offer free shipping to stand alone accessories.

  • If a customer has any “time constraints” please contact us and we will try and work with them.

  • We ship UPS. Once a shipment is entered into the UPS system, UPS will e-mail customer with their shipping and tracking information.

 

WARRANTY
  • 5 year No Questions asked against manufacturer defects! Rips and tears that cause deformities in the fabric are clear examples of abuse and will not be treated as a warranty item.


REFUNDS:
  • If we make an error we fix it.

  • If you make an error we will work with you to reconcile the issue.

*This does not pertain to customer choosing a wrong color. We are more than happy to mail color samples before buying.

  • We do not except returns as these are custom made products.

 

CANCELLATION POLICY
  • An order can always be cancelled prior to its actual production.

 

PRIVACY POLICY

All communications between Tough Top Awnings and any prospective customer is private and is not shared with anyone.