Tough Top Awnings Policies
Purchasing and Shipping Procedure
- We offer FREE shipping on all awnings to the lower 48 states only. We currently do not offer free shipping to stand-alone accessories.
If a customer has any “time constraints” please contact us and we will try and work within them.
We ship UPS. Once a shipment is entered into the UPS system, UPS will email customer with their shipping and tracking information.
5 year, No Questions Asked against manufacturer defects! Rips and tears that cause deformities in the fabric are clear examples of abuse and will not be treated as a warranty item. * Shipping fees may apply on warranty items.
If we make an error we fix it.
If you make an error we will work with you to reconcile the issue.
*This does not pertain to customer choosing a wrong color
*We are more than happy to mail color samples before buying.
- We do not accept returns as these are custom made products.
Tough Top Awnings is not responsible for any damaged caused by you or a 3rd party during installation of your awning(s)
An order can always be cancelled prior to its actual production.
- All communications between Tough Top Awnings and any prospective customer is private and is not shared with anyone.