Tough Top Awnings
Purchasing and Shipping Procedure
- We offer FREE shipping on all awnings to the lower 48 only. We currently do not offer free shipping to stand alone accessories.
If a customer has any “time constraints” please contact us and we will try and work with them.
We ship UPS. Once a shipment is entered into the UPS system, UPS will e-mail customer with their shipping and tracking information.
5 year No Questions asked against manufacturer defects! Rips and tears that cause deformities in the fabric are clear examples of abuse and will not be treated as a warranty item.
If we make an error we fix it.
If you make an error we will work with you to reconcile the issue.
*This does not pertain to customer choosing a wrong color. We are more than happy to mail color samples before buying.
- We do not except returns as these are custom made products.
An order can always be cancelled prior to its actual production.
All communications between Tough Top Awnings and any prospective customer is private and is not shared with anyone.