If we make an error we fix it.
If you make an error we will work with you to reconcile the issue.
*This does not pertain to customer choosing a wrong color.
*We are more than happy to mail color samples before buying.
We do not accept returns as these are custom made products.
We offer FREE shipping on all awnings to the lower 48 states only. We currently do not offer free shipping to stand-alone accessories.
If a customer has any “time constraints” please contact us and we will try and work within them.
We ship UPS. Once a shipment is entered into the UPS system, UPS will email customer with their shipping and tracking information.